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Level 4 at hōm: Our store is currently closed. We are taking online orders & will process returns as soon as it's safe to do so.


At Hōm, we want to ensure that you love your purchase and are happy with the quality and fit. If for any reason you're not satisfied with your purchase, please return it to us within 14 days of receipt of the product/s.


Items purchased in our physical store can be returned within 14 days. Items purchased online can be returned with the accompanying returns form via courier/post to our store address: 66 George Street, Palmerston North 4410 to be processed within five working days.



For full price items, we will either exchange or provide a store credit, provided that the product/s are in original condition and are accompanied with the original packaging and receipt.



Hōm will refund any full price item, provided the item is returned in original condition.


Sale Items

For sale items, we cannot offer exchanges or refunds, unless the product is faulty. All sale purchases are final.


Shipping Costs

Shipping costs to return an item are at the customer’s expense, unless the item is faulty. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.


Return Shipping

To return your product by courier, please use our store address: 66 George Street, Palmerston North 4410. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


When we have received your return, your exchange or refund (whichever applies) will be processed in your original form of payment within five working days. You will be notified via email once this has been processed.


If you have any questions about this process, please email


Faulty Items

Under the Consumer Guarantees Act 1993, the items you purchase from us are required to be of acceptable quality. 


If you consider that an item that you have purchased is faulty, please return the item to us for assessment. This can take up to five working days from the date the item is received. If the item is faulty, we will either repair or replace the item, depending on the circumstances; if a repair or replacement is not available, then we will be happy to provide you with a full refund.  


We are not responsible for any fault that may have arisen due to your use or care of the item if you have used the item in a way, or to an extent, that a reasonable consumer would not have used the item – this includes a failure to follow care instructions. If we find that the fault has arisen due to your use or care of the item, we are not responsible for your costs of returning the item to us to be assessed, or sending the item back to you.


If the item is faulty and we have failed to repair the fault in a reasonable length of time (after we have assessed the item), then you can either have the item fixed elsewhere (and we will be responsible for the costs) or reject the goods and return them to us for either a replacement item or a refund.


If the fault cannot be repaired or is a breach of substantial character of any of the warranties implied under the Consumer Guarantees Act 1993, then you can reject the item by returning it to us, and receive either a replacement item or a refund.  If you want to reject the item, you need to do so within a reasonable time. You cannot reject the item if you have disposed of it, it has been lost or destroyed, the item was damaged after you received it, or you have attached it to or incorporated it into another item (and the item cannot be removed from the other item without being damaged). 


The above is not intended to alter any rights or obligations contained in the Consumer Guarantees Act 1993.

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