Level 4 at hōm: Our store is currently closed. We are taking online orders & will dispatch as soon as it's safe to do so.
All products in stock will be processed and dispatched within one working day of us receiving your order. Orders are processed and packaged during our office hours of 10am-4pm, Tuesday-Sunday. If you have placed your order on a Sunday or Monday, we'll action this as soon as possible on Tuesday.
Once processed, you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround, we will contact you as soon as possible to let you know.
Delivery Within New Zealand
Our standard delivery times are 3-5 working days.
For large and heavy items/orders additional shipping costs may apply. If you're unsure, email firstname.lastname@example.org for a quote. Otherwise, an estimate will be emailed to you when your order is processed.
The delivery service provider we use is New Zealand Post, which offers a number of different courier services throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot deliver to a PO BOX address.
Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.
Please contact us at email@example.com to arrange.
We do not currently ship items outside of New Zealand.